Media Logic

CRM/Customer Support

‘Provide your customers with a quality personal service’

Ensure that your valued customers receive the right help at the right time with iSeeCommunications; bringing the human touch back to the impersonal world of the Internet.

Consumers these days demand a lot more than lip service when it comes to customer service. Call Centres are perceived to be impersonal and time consuming whilst websites provide ‘contact us’ pages that offer little else then to send an email to a generic address.

Imagine if you could provide your customers with a friendly advisor who can be seen via a high quality low bandwidth video stream on your customers PC whilst presenting relevant helpful information personalised to the customers unique requirements. With iSeeCommunications you can.

How the System Works

A video-enabled advisor will manage and control the session, displaying personalised content i.e graphs, descriptions of products, videos and any other multi-media content required. The customer, at home, receives the multi-media content in real time on their PC through their browser. The customer can interact with the presenter simply via the telephone or through text chat and other collaboration tools such as shared whiteboards etc. A high quality, low bandwidth video stream of the advisor can be seen by the customer live on their PC throughout the session.

The customer does not require any additional hardware or software installed on their PC, they simply need a broadband connection and telephone.

Customisation and Call Centre Integration

iSeeCommunication’s ‘secure content delivery’ system caters for one to one sessions as well as group and one to many. The flexible, easy to use format enables the advisor to control the session at all times. iSeeCommunications is designed for seamless integration with your existing call/contact centre processes. The multi-platform capability of the solution means that sessions can be delivered across LANs, WANs, iTV, WiFi and Intranets as well as over narrowband and broadband Internet.

Record and Playback

Sessions may be recorded so that they can be stored and retrieved at a later date, making the service ideal for industries that need to keep evidence of customer’s conversations for regulatory purposes.

Record and playback can also benefit the customer who can keep copies of previous sessions so that information and demonstrations can be re-visited eliminating the need to re-contact the contact centre. Alternatively organisations can post sessions on their corporate website so that visitors to the site requiring help can benefit from previously held sessions.

“Research has shown that consumers are more trusting and likely to buy when dealing with a person, rather than a faceless website. iSeeCommunications allows consumers to interact with someone they can see, genuinely improving the relationship that businesses can have with their customers. This can significantly improve levels of customer care and help to create a true multi-channel strategy,”

David Colley, CEO, Media Logic

For price information click here

Or contact us for more information or a live demo


		CRM/Customer Support ‘Provide your customers with a quality personal service’ Ensure that your valued customers receive the right help at the right time with iSeeCommunications; bringing the human touch back to the impersonal world of the Internet. Consumers these days demand a lot more than lip service when it comes to customer service. Call Centres are perceived to be impersonal and time consuming whilst websites provide ‘contact us’ pages that offer little else then to send an email to a generic address. Imagine if you could provide your customers with a friendly advisor who can be seen via a high quality low bandwidth video stream on your customers PC whilst presenting relevant helpful information personalised to the customers unique requirements. With iSeeCommunications you can. How the System Works A video-enabled advisor will manage and control the session, displaying personalised content i.e graphs, descriptions of products, videos and any other multi-media content required. The customer, at home, receives the multi-media content in real time on their PC through their browser. The customer can interact with the presenter simply via the telephone or through text chat and other collaboration tools such as shared whiteboards etc. A high quality, low bandwidth video stream of the advisor can be seen by the customer live on their PC throughout the session. The customer does not require any additional hardware or software installed on their PC, they simply need a broadband connection and telephone. Customisation and Call Centre Integration iSeeCommunication’s ‘secure content delivery’ system caters for one to one sessions as well as group and one to many. The flexible, easy to use format enables the advisor to control the session at all times. iSeeCommunications is designed for seamless integration with your existing call/contact centre processes. The multi-platform capability of the solution means that sessions can be delivered across LANs, WANs, iTV, WiFi and Intranets as well as over narrowband and broadband Internet. Record and Playback Sessions may be recorded so that they can be stored and retrieved at a later date, making the service ideal for industries that need to keep evidence of customer’s conversations for regulatory purposes. Record and playback can also benefit the customer who can keep copies of previous sessions so that information and demonstrations can be re-visited eliminating the need to re-contact the contact centre. Alternatively organisations can post sessions on their corporate website so that visitors to the site requiring help can benefit from previously held sessions. “Research has shown that consumers are more trusting and likely to buy when dealing with a person, rather than a faceless website. iSeeCommunications allows consumers to interact with someone they can see, genuinely improving the relationship that businesses can have with their customers. This can significantly improve levels of customer care and help to create a true multi-channel strategy,” David Colley, CEO, Media Logic For price information click here Or contact us for more information or a live demo © Copyright 2007 Media Logic Systems Ltd