Media Logic

FAQs

	What will we get if we implement iSeeCommunications
	Organisations who implement iSeeCommunications have the following capabilities at their fingertips… Guided web tours Interactive shared whiteboard Text chat Personalised content presentation (images, powerpoint, animation, video etc) Voice over IP communications Live presenter audio and video Live two way audio and video communication Presentation of desktop applications Applications sharing

	What does the end user require to receive an iSeeCommunications session?
	The end-user requires a standard Windows PC with an Internet Explorer browser and a minimum of a 56K Internet access. A broadband Internet connection is required to send or receive live video.

	Can the system be used if the end user does not have a broadband connection
	Yes – narrowband users have the ability to utilise the following capabilities… Guided web tours Interactive shared whiteboard Text chat Personalised content presentation (images, powerpoint, animation etc) Voice over IP communications Presentation of desktop applications Applications sharing
	The only function narrowband users do not have is the ability to receive the live video stream.

	Is the end-user required to download and install an application to receive an iSeeCommunications session?
	For most business applications there is no installation needed.

	What does iSeeCommunications use?
	iSeeCommunications can incorporate a number of different codecs depending on the exact business application. iSeeCommunications takes advantage of the latest encoding technologies, such as MPG4 and H264, to deliver high quality video and audio at very low bandwidth

	Are firewalls an issue?
	iSeeCommunications works through the majority of corporate firewalls with no modifications required.

	Is iSeeCommunications complicated to use?
	No, the content is stored in a simple, easy to use tree format (very much like Windows Explorer) and you simply ‘click to display’ the content as shown in the image to the right. Training usually takes half a day to complete.

	Does Media Logic provide the content?
	No, iSeeCommunications uses standard ‘web format’ content or presentations directly from business applications. Media Logic can provide complete systems integration regardless of scale if required.

	How is the content integrated with our backend systems?
	If customer information can be displayed directly from a business application then no integration is required. If the content is sourced from a folder structure or content management system then little or no integration is required. For specific backend business systems a level of integration may be required which would be similar to providing a ‘web enabled’ front end.