To the branch…

By implementing iSeeCommunications “iCentres” in branch locations, valuable specialist staff can provide information and advice to customers face to face without having to leave their main or regional office. The iSeeCommunications service allows customers to contact a specialist adviser from any branch location, they are then able to see and speak to the adviser in real time on the TV or PC at that branch. The adviser can then talk to the customer as if sitting alongside them and display a wide range of multi-media content to support the sales process or enrich a consultative session. The customer can print out documents for review and signature whilst two-way video and document scanner capabilities makes for a complete and efficient service that can be delivered across a wide geographic region.

To the home…

iSeeCommunications allows your organisation to provide a personal financial adviser live in your highly valued customer’s home. iSeeCommunications enables you to differentiate your company from the competition by taking your service to a richer level of interaction, combining the convenience of Internet banking with the personal aspect of branch banking. Using iSeeCommunicaitons technology, an Internet connection and a telephone, online customers are able to see their specialist advisers or customer service representative live on their PC screen whilst conversing with them on the phone. The specialist adviser or customer service representative can then deliver personalised audio, video and multimedia content, catering for the individual need and making the sale of complex financial products easy and convenient. Sessions can also be recorded and played back, a necessary requirement for regulatory bodies.